Privacy & Cookies Policy.

1. Introduction

Ancora is committed to protecting your privacy and ensuring transparency in how we collect and use your personal data. This policy outlines how we handle information collected via our website, and how we use cookies to enhance your browsing experience.

2. Who We Are

Ancora provides professional support services in the UK. Our registered office is [Insert Company Address]. If you have any questions about this policy or your data, contact us at:
Email: [Insert contact email]
Phone: [Insert phone number]

3. What Information We Collect

We may collect the following types of personal data:

Name, email address, phone number (if you complete a contact form or request a quote)
IP address and browser type (automatically via cookies)
Any other data you voluntarily provide

We do not collect sensitive personal data unless explicitly required and consented to.

4. How We Use Your Information

We use your data to:

Respond to your enquiries
Provide services you’ve requested
Improve our website and customer experience
Comply with legal obligations

We will never sell or rent your personal data.

5. Lawful Basis for Processing

Under UK GDPR, our lawful bases for collecting and processing your data include:

Your consent (e.g. newsletter signup)
Contractual necessity (e.g. responding to service requests)
Legal obligation
Our legitimate interests (e.g. site performance analysis)

6. Sharing Your Data

We may share your data with:

Trusted third-party service providers (e.g. website analytics, hosting providers)
Law enforcement if required by law
All providers are subject to strict confidentiality and data protection agreements.

7. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to help the website function properly and improve your experience.

Types of Cookies We Use:

Essential cookies: Required for site functionality (e.g. navigation, security).
Analytics cookies: Help us understand how visitors use our site (e.g. via Google Analytics).
Functional cookies: Remember your preferences (e.g. language settings).

You can manage or delete cookies via your browser settings at any time.

Managing Cookies

On your first visit, you will see a banner asking for cookie consent. You may:

Accept all cookies
Manage your preferences
Decline non-essential cookies

8. Your Data Rights

You have the right to:

Access your data
Request correction or deletion
Withdraw consent at any time
Object to processing
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at [Insert contact email].

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or to meet legal obligations. When no longer needed, data is securely deleted.

10. Data Security

We implement technical and organisational measures to safeguard your data, including HTTPS encryption, access controls, and secure data storage.

11. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website, and we will notify you of significant changes.